4. Refund Policy:
4.1 Refund Eligibility:
- Users dissatisfied with our services may be eligible for a refund.
4.2 Refund Requests:
- Users must contact Curela Health’s customer support within [number of days] days of receiving the assessment results.
4.3 Eligible Circumstances:
- Refunds considered for technical issues, dissatisfaction with assessment results, and other eligible circumstances.
4.4 Non-Eligible Circumstances:
- Refunds not issued for user dissatisfaction with general health recommendations, inaccuracies from user-provided data, or changes in user preferences.
4.5 Refund Process:
- Users must provide detailed information about the reason for the refund request.
4.6 Refund Amount:
- Amount determined by Curela Health based on the specific circumstances of the refund request.
4.7 Payment Method:
- Refunds issued using the original payment method.
4.8 Timeframe for Refunds:
- Curela Health aims to process refund requests promptly.
4.9 Contact Us:
- For refund requests or inquiries, contact info@curela.health
4.10 Changes to Refund Policy: – Curela Health reserves the right to update or modify this Refund Policy.
4.11 Effective Date:
This Refund Policy is effective as of 28/12/2023